Returns & Refunds
If you're not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However we do charge a restocking fee to cover delivery expenses and packaging of £3.00 which is non refundable. This will be deducted from the full amount if the order has free shipping.
For personalised hoodies and t-shirts we regret than we can not issue refunds on these products as the prints are impossible for us to remove. We can arrange an exchange for you which will cost exactly half the price of the original item.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
Please complete the returns form that was sent with your parcel or alternatively include a note on your invoice, and include it in with your returning goods, addressed to:PETTECOATS
20 OSBORNE ROAD
If the item you received is faulty, please email Pettecoats Support quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
I received the wrong order
If the item you received is not what you originally ordered, please email Pettecoats Support quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.Please Note:
When trying the items of clothing on your pet, please ensure that they are clean to ensure that no marks are left on the item. We'll be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.