I am a new customer - can I get a discount?
Firstly, we are delighted that you want to give us a try and we hope you will be blown away by our products and service. We are currently offering 10% off your first order. If you use the code "FIRSTORDER" it will take 10% off your basket value. Please note that this cannot be used in conjunction with any other discount. Please enter the code in the 'Discount Codes' section when you view your Shopping Cart.
What is Pettecoats?
Pettecoats is an online retailer of pet clothing, collars & leads, beds and accessories. We mainly specialise in dog clothes but intend to branch out as it's not just dogs that look good in a tweed jacket and red lapel. We started in 2011 and aim to offer the widest selection of pet fashion online - we also hope to be the cutest website on the internet so come and get your daily fix of cute here.
Where are you based?
Do you have a physical store?
Nope. Note at the moment, maybe in the future.
You sold out of what I wanted. Will you get a restock?
The chances are that we will get the item you're after back in stock. Check back on the website in 2 - 3 weeks and it's likely that the item will be available again. Alternatively, send us an email regarding the item you'd like and we'll let you know as soon as we have it back in store.
What's up with postage?
We offer free delivery to all UK Mainland with our standard service but if you need it fast then we do have a premium service available. Take a look at our delivery
page for more information.
Do you deliver internationally?
Yes we do. Take a look at our delivery
page for prices and delivery times.
How do I return a product?
It's pretty straightforward. If you just take a look here
and follow the instructions.
How do I find out which size my dog is?
This is very important as we have such a large range of sizes. We stock many brands and unfortunately they carry different sizes. To make things easier for you we re-size all the products to our own Pettecoats size standard. To have a look at our size chart please click on a product that you are interested in and on the right hand size will be a button marked 'Size Guide'.
What do i do if my order hasn't turned up?
This shouldn't happen, but in the event of any issues check out our customer support section here.
Your peace of mind is important to us.